Ask for a delivery plan
The route used by the machine may not suit the vehicle bringing it. Before agreeing a delivery date, give the supplier your access information and ask them to confirm the requirements for their transporter and unloading operation. Do not rely on the statement that a compact tractor fits through the gate.
Identify a site contact, the expected arrival window and how the driver will make contact. Share relevant restrictions in advance, including limited turning space, overhead obstacles and public access. Let the competent delivery provider assess the operation.
Separate preparation from unloading
Ask what you need to have ready and what the supplier will provide. Keep people, animals and unrelated vehicles away from the agreed delivery area. Do not improvise ramps, towing arrangements or lifting methods when a delivery turns out to be difficult.
If conditions change, tell the supplier before dispatch where possible. A waterlogged approach or blocked entrance can change the plan. Agree who will decide whether to postpone rather than leaving the driver to discover the problem on arrival.
Check the supplied equipment
Once equipment is safely unloaded and the provider says it is appropriate to inspect it, compare the model, options and attachments with the order. Note visible damage, missing items and documents. Follow the supplier's process for recording discrepancies promptly.
Keep delivery inspection separate from accepting technical suitability. A machine arriving without visible damage does not confirm that every promised attachment or configuration is correct.
Complete the handover
Agree in advance whether delivery includes operator instruction, setup and a demonstration of relevant functions. Obtain the correct manuals, service information, warranty documents and contact details. If required instruction or a safety-critical item is missing, resolve the issue before use.
Keep the order, delivery note, photographs and correspondence together. Review HSE's safe-use guidance and arrange any further training needed. A successful delivery ends with the correct equipment, a clear record and an agreed route to competent operation.